References Selected Customers

Context:

Toyota Motor Europe oversees the wholesale sales and marketing of Toyota and Lexus vehicles, parts and accessories, and Toyota’s European manufacturing and engineering operations. Toyota directly and indirectly employs around 80,000 people in Europe and has invested over €7 billion since 1990. Toyota’s operations in Europe are supported by a network of 31 National Marketing and Sales Companies across 56 countries, a total of around 3,000 sales outlets, and nine manufacturing plants.

Objectives:

Optimizing Business Processes and Development of new IT infrastructure to support TME's Omni-Channel Strategy.

Approach and solution:

• Identifying Business Requirements
• Analysing and optimizing business processes
• Develop IT tools to support these business processes
• Identify technology suppliers and engage implementation partners
• Steer agile IT teams

Technical environment:

Agile IT Development, Order Management Systems, Dealer Management Systems, Accessory Development Systems

Results:

Under NDA

Context:

Isabel 6 is an online payment solution. It provides a customised solution for your company at all times. The modular structure enables you to configure it just the way you want. And you only pay for the features you need.

Objectives:

Product Management Multi-Banking.

Approach and solution:

• Defining product strategy and execution, combining feedback from sales, marketing, customers and prospects to develop and implement the strategic vision and lead the execution on new features and innovative products.
• Involved in all stages of the product lifecycle and is responsible for managing all aspects of the existing product line, identifying and translating new customer needs into profitable products or services, using business requirements, setting-up and challenging business cases and defining the long term evolution of the product (Isabel 6).
• Maintaining a close relationship with the market, gathering and prioritizing product and customer requirements, defining the product vision.
• Working closely with development to continue to deliver a remarkable product. Working with Sales, Marketing and Customer Support to ensure that the product supports our business model and is helping to grow Isabel’s revenues.
• Accountable for:
  • Product Strategy and Definition
  • People management
  • Budget management
  • Ensure commercial readiness
  • Define market requirements & be the voice of the customer during the full lifecycle

Technical environment:

e-banking

Results:

Under NDA

Context:

This leading European HR services provider is looking for strategic advice in preparing for the upcoming digital revolution in the HR area..

Objectives:

Crafting an employee-centric digital strategy. Details under NDA.

Approach and solution:

Under NDA

Technical environment:

HR-systems and platforms, HR Self Services, HR Personal Assistants

Results:

Under NDA

Context:

More than 50,000 businesses in over 70 countries worldwide use Ingenico ePayments to manage and secure their online and mobile payments, help prevent fraud and drive their business. Ingenico's scalable solution allows their customers to increase their checkout conversion and helps them enhance sales, both domestic and cross-border.

Objectives:

In this consulting project I help Ingenico ePayments to improve its international e- and m- commerce product portfolio, as well as to better position Ingenico's offering towards its customers:

• Strategic repositioning of e-commerce portfolio (formerly “Ogone”)
• Complete redesign of product bundles, packages & pricing for the European market
• Execution of implementation of new offering (technical, commercial, legal, operational)
• Supervise organizational transformation & change management

Approach and solution:

Technical environment:

e- and m-commerce, online payments

Results:

Under NDA

Context:

Nowcast has developed an extraordinarily efficient and precise lightning detection system. As a leader in quality nowcast delivers its data to national weather services, energy suppliers, insurance companies and many more sectors with highly reliable and comprehensive lightning data.

Objectives:

Business Development & Sales for BeNeLux

Approach and solution:

Currently ongoing

Technical environment:

Lightning Detection Systems & Services

Results:

Under NDA

Context:

My client is a leading company in the financial payments industry.

Objectives:

Define and implement product strategy for the client’s e- and m- commerce solutions

Approach and solution:

• Capture market requirements & evaluate their business potential
• Craft product roadmap with detailed milestones and deliveries
• Discuss and defend strategic product roadmap with executive management of the client
• Project management and release planning
• Coordinate delivery of roadmap by IT and Customer Service teams within foreseen budget
• Plan and implement go-to-market approach and product launch
• Monitoring and reporting of product take-up

Technical environment:

e-commerce, m-commerce, payment processing

Results:

• Successfully launched 2 new products to the market (Benelux)
• Details under NDA

Context:

Fifthplay is a Belgian high-tech player and a wholly-owned subsidiary of the Niko Group. Fifthplay is the specialist in enriching smart homes and buildings with services for care, comfort and energy.

Objectives:

Development of Strategic Product Marketing Plan for Germany, Netherlands, Belgium & France

Approach and solution:

Strategic discussion of:

• Target Customers
• Unique Selling Proposition (USP)
• Pricing & Positioning Strategy
• Distribution Plan
• Special Offers
• Marketing Materials
• Promotions Strategy
• Conversion Strategy
• Joint Ventures & Partnerships
• Referral Strategy
• Strategy for Increasing Transaction Prices
• Retention Strategy
• Financial Projections

Technical environment:

Smart Home / Smart Energy Management

Results:

Under NDA

Context:

Xemex develops Smart Meter Gateways (SMGW) for European utilities. Xemex’ modules are based on own communication stacks for WAN technologies like GPRS, UMTS, Ethernet, CDMA450, Powerline and Meshed RF, and HAN/NAN technologies like M-Bus and Zigbee. Xemex' modules are based on industry standards and communication through highly secure standards or country specific DLMS stacks.

Objectives:

Setup new business in Germany, Austria and Switzerland

Approach and solution:

Market assessment: segmentation, positioning, target messaging, pricing.
Business Development: establishing sales channels with customized sales messages.

Technical environment:

Smart Meters, Smart Meter Gateways, GPRS, UMTS, Ethernet, CDMA450, Powerline, RF, M-Bus, wM-Bus, Zigbee, DLMS

Results:

Under NDA

Context:

Liquix is Europe’s number one innovator in the field of prepay reloads, payment services and personal value storage systems such as gift cards. Liquix is the driving force behind pre-paid and mobile commerce, offering the best of technology in a total service-based package. It’s what makes no-hassle prepay and self-service financial transactions a reality, covering all aspects of authorization and delivery in a single package.

Objectives:

Setup new business in Germany.

Approach and solution:

Contract under NDA.

Technical environment:

Prepayment, Payments, Telecom, Mobile Applications, Mobile Commerce, Value Storage

Results:

Under NDA

Context:

A Belgian software company (B2B) is very successful in Belgium, Netherlands, Great Britain and France; but has no business in Germany yet.
(contract under non-disclosure-agreement)

Objectives:

Setup new business in Germany.

Approach and solution:

• Market assessment: segmentation, positioning, target messaging, pricing
• Business Development: establishing sales channels with customized sales messages
• Sales: closing deals in a B2B environment
• Establishing a B2B sales organization
• Establishing a support infrastructure
• Hand-over to owner

Technical environment:

Mobile app development.

Results:

Signed up about 15 resellers in the B2B area.
Developed substantial new business in Germany.

Context:

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

Objectives:

Help European Telecom Operators to increase loyalty and decrease churn.

Approach and solution:

• Market assessment (analysis of mobile end-user needs, analysis of telecom operator needs).
• Steering of product development, creation of CEM-portfolio (Customer Experience Management).
• Development and implementation of Marketing & Messaging Strategy (B2B campaigns, LinkedIn, Twitter, ...).
• Leading 100+ workshops with executives of European telecom operators, discussing strategies to maximize profitability by increasing the end-user’s loyalty.
• Participating as CEM – expert for presentations, demo’s, and discussion during workshops, conferences and exhibitions.

Technical environment:

OSS/BSS: Charging & Billing, Customer Care, Subscriber Data Management, Social Analytics, Identity Management, Device Management, Service Quality Management, …

Results:

• Key achievement is the creation, launch and supervision of the European Customer Experience Management (CEM) campaign, getting Nokia Siemens Networks recognized as the strong leader in this area.
• Increased customer satisfaction for end-users of mobile communication
• Decreased churn rate for Mobile Telecom Operators
• Sales leads for NSN in the OSS/BSS area of telecom operators exceeding 50 million Euro per year.

Context:

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

Objectives:

Generate sales leads with Belgian telecom operators.

Approach and solution:

• Additional features on Belgacom’s IPTV platform
• Project lead for Siemens in MADUF-project (DVB-H project with Proximus, Belgacom, Telenet, VRT, Option, Scientific Atlanta/Cisco)
• Smart Home initiatives with Belgacom: eHealth, Home Surveillance, Home Automation, etc.

Technical environment:

IPTV, Home Gateways, Settop Boxes, DVB-H Networks, Content Management Systems

Results:

• Implementation of various new features on Belgacom’s IPTV platform
• Live DVB-H network in Ghent, parts of Brussels and parts of Mechelen

Context:

The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centers of research and innovation in communications technology.

Objectives:

Develop and implement an optimal account strategy with the aim to make sure that Alcatel-Lucent’s offers to Belgacom are a perfect fit to the customer’s requirements, as well as a profitable business to Alcatel-Lucent.

Approach and solution:

Development and execution of a strategic account plan for Belgacom/Proximus: Follow closely all movements of Belgacom, its inquiries to Alcatel-Lucent, its RFQ’s, its financial performance, and competitor’s offers. Ensure that all information given to Belgacom (in meetings, brochures, papers, RFQ-answers, etc) are consistent, and in the best interest of Belgacom as well as of Alcatel-Lucent.

Technical environment:

xDSL, Metro Ethernet, Core Routing, AAA servers, DWDM, CWDM

Results:

Executing Strategic Account Plan.
Closing several multi-million-euro projects with Belgacom/Proximus.

Context:

The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centers of research and innovation in communications technology.

Objectives:

Development, documentation and communication of Alcatel-Lucent’s “Triple-Play-Strategy” on a global level.

Approach and solution:

Generate target messaging and strategic marketing plan through market assessment & segmentation.
From the available technical documentation of all products involved in a Triple-Play Architecture (xDSL, Ethernet Aggregation, AAA, …), a consistent set of marketing- and sales package has been developed for use on global level.

Technical environment:

xDSL, Metro Ethernet, Core Routing, AAA servers, DWDM, CWDM, …

Results:

• Strategic Marketing Plan
• Triple-Play architecture documentation and customer presentation for different audiences (technical, management, C-level)
• Triple-play use-cases (doc and ppt) for marketing and product management of Telecom Operators
• Setup of demo-lab for customer visits
• Presenting Alcatel-Lucent’s Triple-Play architecture to customers and at conferences worldwide
• Alcatel-Lucent became a strong player in the Triple-Play area

Context:

The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centers of research and innovation in communications technology.

Objectives:

Development of Ethernet switching and IP routing products. At that time Alcatel-Lucent had no carrier grade routing products in its portfolio. A virtual company has been set up in Antwerp (ca 300 people) to develop a core-router from scratch.

Approach and solution:

• Market research and forecasting
• Development of business cases
• Cost improvement programs
• Technology evaluation and quantification of feature requests
• Presenting Alcatel-Lucent’s products and strategy to customers, as well as at conferences and exhibitions worldwide
• Evaluation of potential acquisitions (e.g. “Timetra Networks”)

Technical environment:

IP/MPLS/Ethernet

Results:

Alcatel-Lucent became a strong IP player

Context:

The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centers of research and innovation in communications technology.

Objectives:

Translate marketing requirements of Alcatel-Lucent’s customer SingTel (Singapore Telecom) to technical features, plan and follow-up of technical development, testing and implementation into SingTel’s PSTN.

Approach and solution:

• Gathering requirements from SingTel’s product management and marketing department
• Discuss possible implementation strategies with SingTel and Alcatel-Lucent’s R&D department
• Decide on time-frames for implementation, costs and pricing with customer and sales representatives

Technical environment:

PSTN

Results:

2 major SW releases annually delivered to SingTel

Context:

Deutsche Telekom is one of the world's leading integrated telecommunications companies, with approximately 129 million mobile customers, 36 million fixed-network lines, and more than 16 million broadband lines.

Objectives:

Operation & Maintenance of Telecommunication Systems

Approach and solution:

• Monitoring DT’s PSTN networks, as well as PABXs of DT’s enterprise customers
• Run regular system tests
• Identify and solve system errors

Technical environment:

PSTN, Transmission Networks, PABX

Results:

Close to 100% availability of Deutsche Telekom’s PSTN in my area.